Ticketing

From email to invoice, without anyone copying a thing.

Incoming email becomes a ticket, the appointment is in the Outlook calendar, the timer logs the time, the closing email goes out automatically. The AI decides whether the customer’s reply really reopens the ticket.

• Inbox, appointments with Outlook sync, tasks and time tracking in one view
• Auto-dispatch, approval workflow and customisable status workflows
• AI summary, closing email and reopen decision